Field Technician Computing and Peripherals Questions and Answers [ SET - 2 ] | FTCP Question Paper pdf

Table of Content (toc)

 

1. Which is the following approaches should you follow when a customer asks you to install new

devices which were not req uested earlier by the customer?

A) Ask the customer to fill up the feedback form
B) Ask the supervisor about the new requirement
C)  Prepare the invoice of the task completed

ANSWER= (B) Ask the supervisor about the new requirement

 

2. What will you ask to a customer facing a problem regarding audio output before visiting him –

A) System volume is ON/OFF
B) All of the given option
C) Drivers are installed and updated
D) Format of the file played

ANSWER= (A) System volume is ON/OFF*

 

3. You got a request that computer is slow. What can be the common cause for such a problem?

A) Defective Processor
B) Defective operating system
C) drive is full
D) Defective RAM

ANSWER= (C) drive is full

 

4. What kind of information Trouble shooting instruction sheet contains?

A) If contains the company employee details
B)  It contains the company employee details
C)  It contains company policy details
D) It contains the common issues and their solutions

ANSWER= (A) It contains the common issues and their solutions

 

5. When you hand over the document containing relevant information on replaced products and money charged?

A) Before visiting the customer
B) On completing the task
C) On registering the query
D) Before solving the issue

ANSWER= (D) Before solving the issue

 

6. Who will provide the work order of customer complaints?

A)  Colleague
B) Your assistant
C) Your subordinate
D) Customer care

ANSWER= (D) Customer care

 

7. If you are using POST card to check error related to the audio on computer having internal speaker. What kind of message you will get?

A)  Number on display
B) Beep Codes
C) Alphabet on display
D) Alpha numeric codes

ANSWER= (B) Beep Codes

 

8.There are two types of electric chargesa. 

A) Positive and Positive
B) Positive and negative
C) Negative and Negative
D) None of this

ANSWER= (B) Positive and negative

 

9. How much time should take to respond to a query?

A)  As per the payment made by customer on purchase of product
B) As per technician convenience
C) As per the company criteria*
D) As per money offered by customer

ANSWER= (C) As per the company criteria*

 

10. Atoms are made up of three particlesa. 

A) Protons, neutrons and electrons.
B) protons, neutrons
C) Protons and electrons.
D) None of the above

ANSWER= (A) Protons, neutrons and electrons.

 

11. Identify the image

A) Power on self test card
B) Power supply chip
C) RAM Chip
D) Processor Chip

ANSWER= (A) Power on self test card

 

12. How many pins a VGA port have?

A)  15 pin two row
B) 15 pin three row
C) 9 pins in two row
D) Both a and b is correct

ANSWER= (B) 15 pin three row

 

13. If a customer demands you to make him sure that the parts replaced are genuine, then how you will ensure him –

A) You will show him the performance of the replaced parts
B) You will show him the serial number on the authorised website
C) You will show him the new packing of the part
D) You will tell the customer to compare the weight of the parts

ANSWER= (B)  You will show him the serial number on the authorised website

 

14.Calculate the incentive if after 30 visits you get 100rs/visit. If you visited 50 customers in a month than incentive you will get?

A) 3000 rupees
B) 2500 rupees
C) 2000 rupees*
D) 4000 rupees

ANSWER= (A) Types 2nd options

 

15. In a computer system a CPU and other peripherals including IC is called

A) Multicore processor
B) Micro Processor
C) System on a chip
D) Other associated peripherals

ANSWER= (B) Micro Processor

 

16. Which of the following is not a potential hazard?

A) Constant loud noise
B) Inflammable material like gasoline
C) Acids
D) Room temperature*

ANSWER= (D) Room temperature

 

17. What are the hardware requirements to install a server?

A) Hard Disk and RAM
B) Operating System
C) Network Software
D) Application Software

ANSWER= (A) Hard Disk and RAM

 

18. Which of the following approaches should you follow when a customer asks you to install new devices which were not requested earlier by the customer?

A) Ask the customer to fill up the feedback form
B) Ask the supervisor about the new requirement
C) Information the customer that the devices cannot be installed
D)  Prepare the invoice of the task completed

ANSWER= (B) Ask the supervisor about the new requirement

 

19. Due to some personnel issues you are not able to work with your colleague. How you will handle such a situation?

A) Try to resolve issues by effective communication
B) Complaint to the senior
C)  Resign from the job
D)  Threaten the colleague

ANSWER= (B) Complaint to the senior

 

20.Which of the following is helpful in measuring customer satisfaction?

A) Customer availability
B) Customer work experience
C) Customer queries
D) Customer feedback

ANSWER= (D) Customer feedback

 

21. From where will you collect spares and tools for visiting customer residence?

A) Company store room
B) Customer itself will arrange
C) Company garage
D)  Local market

ANSWER= (A)  Company store room

 

22. You are attending customer complaint regarding the CD ROM drive not working properly. What will you suggest the customer?

A) You will tell him to contact someone else
B) You will tell him to get the drive replaced
C) You will tell him to get the PC replaced
D) You will tell him to find its solution on its own

ANSWER= (B) You will tell him to get the drive replaced

 

23. You are unable to visit customer within due to transportation problem. What you will do in such a situation?

A) Leave the job
B) Start ignoring the complaints of customer
C)  Continue being late
D)  Report the problem to your senior

ANSWER= (D)  Report the problem to your senior

 

24. You got a request for updating drivers of PC. What will you ask first before performing the task?

A) Ask for warranty coverage time period
B) Ask to buy new product
C) Ask for feedback
D) Ask to make payment

ANSWER= (A) Ask for warranty coverage time period

 

25.Customers location and his requirement are important aspects of installation criteria

A) False
B) True

ANSWER= (B) True

 

26. If you got an invitation for a meeting constituting experts from different departments. What will you do for such situation?

A) Try to avoid suck kind of meeting
B) Interact with people according to company policy
C)  Take leave on the day of meeting
D) Tell your colleague to attend meeting on your place

ANSWER= (A) Interact with people according to company policy

 

27. If you get a complaint regarding a defect in a system. What action will you take?

A) You will try to understand the exact issue first and customer requirement
B) You will do the work as per your convenience
C) You will try to complete the work without properly understanding it
D) You will ask the customer to help you in understanding the issue

ANSWER= (A)  You will try to understand the exact issue first and customer requirement

 

28.  Job card which is provided on repairing a machine contains which of the following things?

A) Cost Involved
B) All of the given options
C) Replaced/repaired parts
D) Service request number

ANSWER= (B)  All of the given options

 

29. Your colleague lives nearby to the location from where you got a complaint what you will do in such situation?

A)  You will pass the request to some other colleague
B) All of the given options
C)  You will handle it on your own
D) You will pass the complaint to the nearby colleague

ANSWER= (C) You will handle it on your own

 

30. What will you explain to the customer before installing a printer?

A) Assembling procedure of printer
B)  Printer Uses*
C) Repair procedure of printer
D) The extra charges which are not covered in warranty

ANSWER= (B) Printer Uses

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Field Technician Computing and Peripherals MCQ SET -1(link)

Field Technician Computing and Peripherals MCQ SET -2(link)

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Field Technician Computing and Peripherals MCQ SET -5(link)

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